This document regulates the Terms and usage conditions of this website and the agreement that is established between begreh.com (Seller / we / our) and you (User). These Terms set out the rights and obligations of all users and begreh.com regarding the goods made available on this website or any other to which there is an hyperlink.
These Terms are the unique conditions applicable to the usage of this website and prevail over any other conditions, except in case of written agreement by the Seller, previously given.
The Terms are important to both parties, as aim to protect User rights as customer as well as our rights as Seller, and are intended to establish a legally valid agreement between both parties.
Placing an order, User confirms that has read the Terms, wich accepts without any reservation. User accepts that:
- Can only use this website to make legitimate inquiries or orders.
- Will not place speculative, false or fraudulent nature orders.
- Will supply an email adress, postal adress or another way to be contacted, wich are correct and complete and accept be contacted by Seller if necessary.
- If the information Seller deems necessary is not provided by User, it may not be possible to complete User's order.
When placing an order through this website, User declares is 18 years old or over and has legal capacity to formalize contracts.
The present Terms do not constitute a sale proposal, but rather a trade invitation. No Contract regarding any products will be established between Seller and User without the order having been firstly accepted by Seller (regardless of whether a debit has been made in any payment method provided by User).
If an order is not accepted, even after any debit has been made using the payment method provided by User, the amount will be totally refunded.
To place an order, select and purchase and press the button "PROCEED TO CHECKOUT".
Then you will receive an email confirming the payment ([BEGREH] Accepted payment), meaning the Seller has received the order. You should notice this does not means acceptance of the order, constituing only a proposal to purchase one or more products on begreh.com website.
All orders are previously validated, by the Seller, always confirming by sending an email reporting the shipment of the order product(s) ([BEGREH] Sent).
The Contract between Seller and User will only be formalized with sent email communication ([BEGREH] Sent).
The contract will only concern the products mentioned in the email confirmation ([BEGREH] Sent). Seller will have no obligation to supply any other products that may appear in the order, until the refered products appear on another shipment confirmation. Elements and information transmitted by User will enjoy full legal effects, recognizing the acquasitions by electronic process, and User cannot claim the lack of signature for non-compliance with assumed obligations.
Despite Seller's policy of non accepting orders for products without available stock, and safeguarding any occurrence that makes this possible (p.e. computer systems error) any products' order is subject to their availability and in this regard, in the event of non-existence or difficulty of supply, Seller reserves the right to inform User about alternetive products existence, of equal or greater quality and value wich may order.
In the event User is not interested in ordering alternative products, any amount eventually paid will be totally refunded.
Seller will not be responsible, before User or any third party, for the withdrawal of any product that appears on this website or price change, for changing or elimination of any materials or contents of this website, nor for the refusal to complete the processing or to accept any order that has been the subject of sending an order confirmation by email ([BEGREH] Payment accepted).
User that contracts as a consumer, can freely terminate the Contract within 14 calendar days, counting from the product(s) delivery date. In this case , User will be refunded for the full price paid for acquisition, in accordance with terms of the Return Condition (see point 12 below).
Please find in the Return Conditions how to proceed regarding returning products. The right to terminate the Contract will only take place if the products are returned in the same condition / state in wich they were received by User, who is responsible for accomodating the items in a package that protects them during transport. It must return it with all instructions, documents, and packaging materials. Any damaged product, which is not in the same condition / state in which was received by User, or which as signs of use beyond the mere opening of the respective packaging will not be refunded.
Please take care when handling the products while they are in your possession and keep the original boxes, instructions, documents and other packaging materials in your possession, for later products return. More detailed information on the right to terminate the contract and explanations regarding the respective exercise are the subject of point 12 of these Terms. This does not affect any rights resulting from the law.
Assuming the products are available (see point 4 above), Seller will make the best efforts so that, except in exceptional circumstances, products included in a shipping confirmation ([BEGREH] Sent), are available to User on the date specified therein, or if there is no date indication, within 14 days from Order Reception Confirmation's date. Possible reasons for the delay, but not limited to:
- Specialized products;
- Unpredictable circumstances;
- Delivery area.
If, for any reason, Seller, or the logistics entity designated, is unable to deliver on the scheduled date, User will have option of maintaining the order by extending the delivery period or cancelling it. In this case it will be always receive the refund. The User must be aware that in any case, Seller or the logistics entity designated does not delivery during weekends (Saturdays and Sundays). For the purposes of these Terms, a "delivery" is considered to be processed or a product is considered "delevered" with the signature of the delivery receipt at the agreed address, by User.
If Seller is unable to proceed with delivery after 1 (one) attempt, will endeavor to find a safe place to leave the product ordered . A note will be left explaining where the product is located and how the order can be picked up.
From the delivery moment, the risks related to product supplied will be borne by User.
Ownership of supplied products will only be transferred to User when the Seller has received full payment of the amounts due for product supply, including delivery charges, or after delivery, wichever is the last.
Except in the event of an evident and gross error, the products' prices will be what are indicated at all times on our website. Although Seller seeks to ensure all prices indicated on website are correct, errors may occur. If Seller finds the product price in an order is wrong, will inform the User as soon as possible, giving the possibility to reconfirm the order at the correct price or proceed with cancellation. If it is impossible to contact User, the order will be canceled and User will receive the fully refund, if already paid.
Seller will have no obligation to supply any product at an incorrect price (if lower), even if a shipping confirmation has already been sent, via email ([BEGREH] Sent), if error is notorious, unambiguous and could have been identified by User, in reasonable circumstances.
Prices indicated on this website have VAT included (when applicable), but do not include, delivery / shipment costs which will be added to the final price, if the order type is subject to such a procedure.
We reserve the right to refuse orders of large value or size. All prices and quantities available are subject to change at any time, but, excepted as stated above, this change will not affect orders for which a shipping confirmation has already bee sent, via email ([BEGREH] Sent).
When User has finished selection of all products wanted to purchase, will be inserted in his / her cart and the next step will be the process of registering the exit and payment.
For this purpose you should:
- Press CART button at the top of the page, on the right side.
- Press GO TO CHECKOUT button.
- Fill in or confirm the data related to your contacts, your order, billing adress, shipping adress, transport, and payment method.
NOTE: to avoid delay in order delivery, please strictly observe the postcode entered, and make sure that it complies with the xxxx-xxx format of postal services, in case the adress provided for delivery is in portuguese territory. You can validate your postcode here. If you are ordering from outside portuguese territory, we strongly advise to you to check your postcode with local postal services. We will not responsible for wrong information regarding your shipping adress, or any other relevant information postal or logistics services may need.
- Press PROCEED TO CHECKOUT button.
- Proceed to payment.
Visa, Maestro and American Express credit cards are accepted for payments, as well as PayPal. For portuguese Users there is also available MultiBanco. Seller uses PayPal Business Services (international and Portugal) and IfThenPay (Portugal) to process all your payments. Check the companies websites to learn more about the services: https://www.ifthenpay.com/ || https://www.paypal.com. When using PayPal for payments User confirms that is the card or PayPal account holder. Authorized amount will be charged at that time.
Credit cards are subject to validation / confirmation and authorization / verification by issuing entities, but if the card issuer does not authorize the payment, Seller will not be held responsible for any delay or non-delivery and may not enter into the Contract.
According to the rules and regulation in force, purchases made through this website are where applicable, subject to VAT.
Sale prices whether for an individual customer or a company, include where applicable, VAT.
General rule for returns
If User wants to return a product, must do so by accessing User account and select the order containing the item to return. Inside order details you can find the list of products, and can select indicating which of them are to be returned, filling the box explaining the reason. Returns will be processed whenever possible, by the same payment method used when ordering. In cases where this is not possible, the IBAN of User's bank account will be requested so that Seller can process the refund operation.
The return costs (such as shipment costs or others) will always be, under any and all circumstances, on User responsability.
If a promotional discount code was used, this amount will not be refunded. The refund will only be for the amount actually paid.
User must return the product in the same package used in the delivery, certifying product is returned with all original boxes, instructions / documents and packaging materials. Seller will inspect returned product. Any product that has been damaged, is not in the same condition in which User has received it or that shows signs of use beyond the simple opening of packaging, including all lables / tags attached to the garment as originally received, does not give the right to a refund.
The return must be shipped to our wharehouse adress as below:
begreh.com Begreh – Lda
Loteamento Industrial da Travessa do Monte de Toriz, Lote 3
Fermentões 4800-277 Guimarães
Returns are not allowed to be made at the counters of our physical stores, located at Guimarães and Braga, Portugal. The same provision applies for exchanges.
Return by withdrawal
User has up to 14 (calendar) days after products' delivery date to return (except in case of products made according to User's specification or customized). To do so, go to your account at begreh.com and select ORDER AND DETAILS HISTORY, open the order DETAILS of which the product(s) to returned refer, select the item(s) to be returned, fill in the text box with return reason (brief explanation), and finally press the 'REQUEST RETURN' button, and you will be waiting for confirmation from Seller, being able to send to Seller a specific message about the returned product(s).
The return request will be confirmed by Seller, with 'Waiting for arrival' status. When received by our services, the return status will be changed to 'Return received', at which the return analysis process begins. In the end, the return will become 'Full return' status and a refund will be processed, in accordance with the point above, General rule for returns, regarding the refund methodology.
In the event that after the analysis, the return is not likely to be accepted as valid, the status will become 'Refused return', and costs associated with a new shipment to User are responsability of the latter, being comunicated by Seller how to settle new shipment costs. Product(s) will be sent to User after confirmation of payment.
Defective products return
If supplied product(s), upon delivery, does (do) not comply with Contract provisions, you can access your account, select the order containing the item and indicate the item to be returned, as well as a brief explanation of what the reason for return. Seller will schedule a return and inform User the day on which it will be made. Seller will inspect the returned item and inform User on the right to replacement or refund (if applicable), via email, within a reasonable period. If, after analysis, Seller considers the return to be ineligible, all costs associated with the request shipment (from User to Seller), as well as with our reshipment are the sole User's responsability, and that referral will only be processed after confirmation of payment by User, meanwhile communicated amount of costs.
Seller, normally, proceeds to refund or replacement as soon as possible and, in any case, within 30 days from the date of confirmation via email that User entitled to a refund or replacement of the defective product. Produts returned by User for defective reasons, if confirmed, will be refunded for the full amount paid. The refund of any amount paid will always be made via payment method used to purchase the product(s).
More efficient service recommendation
- Items must be returned within 14 days, in perfect condition.
- Items must be returned in the original packaging in which were shipped to User (please, do not separate lots, or parts, if applicable).
- Returned items must be accompanied by a duplicte invoice which must always be sent in the packaging.
Bank transfer refunds
The refund will be made using the same payment method with which the purchase was made. However, and in cases where this is not possible (for any reason), the bank account IBAN for which User wishes to receive the refund will be requested.
Seller, begreh.com, will refund the amount within 14 days of notification of User's intention to return. However, begreh.com reserves the right to withhold the refund until the arrival of the items in the same conditions and without showing signs of previous usage.
These provisions do not prejudice any User's rights, which result directly from the law.
Seller's liability for any product purchased through this website is limited solely to the respective purchase price. Nothing in these Terms has effect of excluding or limiting Seller's liability:
- For death or personal injury caused by your negligence;
- For fraud or fraudulent misinformation;
- Regarding any matter where the exclusion or limitation, or the attempt to exclude or limit Seller's liability is illegal.
Without prejudice to the provisions of the preceding paragraph, Seller, to the maximum extent permitted by law and unless otherwise stated in these Terms, rejects any liability for indirect losses or damages, which occur as a consequence of the main losses or damages, even if originated by the practice of unlawful contractual, including mere negligence, whether or not it was foreseeable, p.e. by way of:
- Business loss;
- Income loss;
- Results or contracts loss;
- Profits loss;
- Data loss;
- Management time and activity hours loss.
Due to open network nature of this website, begreh.com, and the possibility of occuring errors in storage and transmission of digital information, or by criminal practices, by third parties, of computation nature, Seller does not guarantee the accuracy and security of information transmitted or obtained through it, except when expressly stated otherwise.
All product descriptions, informations and materials on this website are made available in their precise terms and without guarantee of conformity, express, implied or arising for any reason.
To the maximum extent permitted by law, Seller does not assume any type of guarantee, without however, this implying exclusion of liability that cannot be legally removed within the scope of consumer rights.
Nothing in the present paragraph affects the User legal rights, as a consumer, nor affects his / her right to terminate the contract.
Begreh.com online sales platform is a registered website and the service provided by the website itself is the responsability of Begreh - Lda.
User aknowledges that service contains confidential information and is protected by copyright and related rights, industrial property and other appicable legislation. User also aknowledges that any content in advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by law, regarding copyright and related rights, the law regarding industrial property and other property protection laws, therefore any use of such content may only occur under authorization of owners. User undertakes to fully respect the rights refered to in the preceding paragraph, refraining from practicing any acts that may violate the law and those rights, such as reproduction, commercialization, transmission or public placement available such content or any other unauthorized acts which have the same content as their object. The foregonig does not prevent User from using this website to obtain a copy of an order or the Contract terms.
The applicable law requires that some of the information or communications that Seller sends to User must be on written format. By using this website, User accepts the communication with Seller revises mainly the electronic form and channels. Seller will contact User by email or provide information by inserting notices on this website. For contractual purposes, User accepts these electronic communication means and aknowledges that any contracts, notices, information and other communications that Seller transmits electronically satisfy the legal requirement that such communications be made in written format. This provision is without prejudice to any user rights arising directly from the law.
All communications from User to Seller must be sent using an electronic form by this website. Without prejudice to the provisions of point 16, Seller may communicate with User by email or postal mail to the address on the order. Any communication will be taken for granted at the moment is entered on the website, 24 hours after sending an email, or on the third day following the date of its sending by postal services. For proof of sending a communication, in case of a postal item, is suffcient to prove that the respective letter was addressed correctly, stamped, sealed and delivered to the post office and, in case of sending an email, that the same email was sent to the email adress provided by User.
The contract between Seller and User is binding on the parties and their successors and assigns. User may not transfer assign or encumber his contractual position, or by any other means have contract or any rights or obligations arising therefrom, without the prior written consent of Seller. Seller may transfer assign or encumber its contractual position, sub-contract or by any other means dispose of the contract or any rights or obligations arising thereform, at anytime, assignmentor encumbrance of such position, or act of provision of the contract, may have the effect of limiting User's legal rights as a consumer or reduce, or limit in any way, any guarantee provided by the Seller to User.
Seller will not be responsible for non-compliance, or delays in the performance, of any obligation arising from the contract that is due to an event beyond its reasonable control, compromising any event, act or omission beyond Seller's reasonable control, includes, in particular (but not exclusively) the following:
- Strikes, lock-outs, and other labour actions;
- Civilian uprisings, turmoil, invasion, terrorist attack, or threat of terrorist attack, war (declared or not) or threat of war preparations;
- Fire, explosion, earthquake, sinking, epidemic or other natural disaster;
- Impossibility of using rail, sea, air, road or other public or private means of transportation;
- Impossibility of using public or private telecommunications networks, Government laws, decrees, regulations or restrictions;
- Any strikes, interruptions, or accidents affecting relevant postal or transport services.
Seller's obligation to comply with any contract will be suspended for the event's duration of 'force majeure event' and will give rise to an extention of the respective term equivalent to that duration. Seller will make all the reasonable efforts to end a 'force majeure event', or to find a solution that will enable it to fulfill its contractual obligations despite the existence of previously described event.
Seller will not be responsible for non-compliance, or performance delays, of any obligation arising from the contract due to an event beyond its reasonable control. If Seller, at any time during the contract, refrains from demanding the strict fulfillment of any User's obligation from the contract or from these Terms, or from exercising any right or power provided therein to put an end to such non-compliance, this will not constitute a renounce of those rights and powers and will not exempt User from fulfilling his obligations. Seller's resignation to the exercise of any right or power, in the event of a particular situation of non-compliance by User, does not mean renounce of rights or powers in the event of a subsequent situation of non-compliance. Seller's renounce of any rights resulting from the contract or these Terms will only be effective if it is a written communication sent to User in the manner provided for it in the Communications point above, where the latter declares that he renounces.
Invalidity, illegality, or ineffectiveness declaration of any of provisions of these Terms will not affect any of the remaining provisions, which will continue in full force.
Seller has the right to change these Terms at any time. User is subject to the principles and Terms in force on the date of his order, unless the law or competent authorities impose any changes to them.
Contracts through this website are under Portuguese law. Any dispute arising out of or related to these contracts is subject to the non-exclusive jurisdiction of Portuguese courts. This point do not prevail over any legal rights of User as consumer.
Seller appreciates User's comments or / and opinions. Please feel free to send those via our electronic contact form.
In the event of a dispute, User as consumer may use the following arbitration centers:
User can use Online complaint book (Portugal) through the following hyperlink: https://www.livroreclamacoes.pt